Privacy Policy
Effective Date: July 8, 2025
Last Updated: July 8, 2025
Introduction
Urban Aid Services (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security
of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard
your information when you use our mobile application and platform (“Service”) that connects households
in gated communities with verified domestic help and home service professionals.
This Privacy Policy applies to all users of our platform, including service seekers (customers) and service
providers (domestic help professionals). By using our Service, you agree to the collection and use of
information in accordance with this policy.
Information We Collect
Personal Information
We may collect the following types of personal information:
For Service Seekers (Customers):
- Name, email address, phone number
- Residential address and gated community details
- Payment information and billing details
- Service preferences and requirements
- Profile photos (optional)
- Device information and usage data
For Service Providers (Workers):
- Name, email address, phone number
- Residential address and identity verification documents
- Professional skills, experience, and service categories
- Background verification documents (as required by law)
- Bank account details for payments
- Profile photos and work samples
- Location data during service provision
- Performance ratings and reviews
Automatically Collected Information
- Device identifiers (IMEI, device ID, advertising ID)
- IP address and location data
- App usage analytics and performance data
- Log files and crash reports
- Cookies and similar tracking technologies
Location Information
- We collect precise location data to:
- Match service providers with nearby customers
- Enable real-time service tracking
- Verify service completion
- Enhance safety and security features
How We Use Your Information
We use collected information for the following purposes:
Core Service Functions
- Facilitate connections between customers and service providers
- Process bookings, payments, and service requests
- Conduct background verification and safety checks
- Provide real-time tracking and communication features
- Manage user accounts and profiles
Safety and Security
- Verify identity and conduct background checks
- Monitor platform activity for fraud prevention
- Ensure compliance with safety standards
- Respond to emergencies and safety concerns
Service Improvement
- Analyze usage patterns to improve app functionality
- Provide customer support and resolve disputes
- Send service-related notifications and updates
- Conduct surveys and collect feedback
Legal and Compliance
- Comply with applicable laws and regulations
- Respond to legal requests and court orders
- Protect our rights and prevent misuse
- Maintain records as required by law
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information
only in the following circumstances:
Service Delivery
- Share relevant contact and location information between matched customers and service providers
- Display public profile information and ratings within the platform
- Share payment information with authorized payment processors
Third-Party Service Providers
- We work with trusted third-party providers for:
- Payment Processing: Secure payment gateways compliant with PCI DSS standards
- Background Verification: Licensed verification agencies for identity and background checks
- Cloud Storage: Secure cloud services for data storage and backup
- Analytics: App performance and usage analytics (anonymized data only)
- Push Notifications: Delivery of app notifications and updates
Legal Requirements
- We may disclose information when required by law, including:
- Response to valid legal processes
- Protection of our rights and property
- Investigation of fraud or security issues
- Compliance with regulatory requirements
Data Security and Protection
We implement robust security measures to protect your information:
Technical Safeguards
- End-to-end encryption for sensitive data transmission
- Secure servers with regular security updates
- Multi-factor authentication for account access
- Regular security audits and vulnerability assessments
- Secure API endpoints with rate limiting
Access Controls
- Role-based access to personal information
- Regular employee training on data privacy
- Limited access on need-to-know basis
- Secure handling of background verification documents
Data Retention
- Personal information retained only as long as necessary
- Background check documents stored securely for legal compliance periods
- Automatic deletion of unnecessary data
- Regular review and purging of old records
Your Rights and Choices
Account Management
- Update your profile information at any time through the app
- Control notification preferences and privacy settings
- View your service history and transaction records
- Download your personal data (data portability)
Privacy Controls
- Choose what information to include in your public profile
- Control location sharing preferences
- Manage communication preferences
- Opt-out of non-essential marketing communications
Account Deletion
You have the right to delete your account and associated personal data. To request account deletion:
1. Email Request: Send an email to info@urbanaidservices.com with the subject line “Account
Deletion Request”
2. Include Information: Provide your registered email address and phone number for verification
3. Processing Time: We will process your request within 7-10 business days
4. Data Removal: All personal information will be permanently deleted except where retention is
required by law
5. Confirmation: You will receive email confirmation once deletion is complete
Note: Account deletion is irreversible and will remove all your service history, ratings, and saved
preferences.
Children’s Privacy
Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we discover that we have collected information from a child under 18, we will promptly delete such information from our systems. Parents and guardians who believe their child has provided personal information to us should contact us immediately at info@urbanaidservices.com.
Compliance with App Store Policies
- Our app and data practices fully comply with:
- Google Play Store Policies
- Data transparency and user consent requirements
- Restricted permissions usage
- Secure data transmission and storage
- Prohibited content and behavior policies
- In-app purchase and payment policies
Apple App Store Guidelines
- Privacy and data use requirements
- User consent and data minimization
- Security and fraud prevention
- Content and functionality guidelines
- Payment and commerce policies
Indian Data Protection Laws
- Information Technology Act, 2000
- Information Technology (Reasonable Security Practices) Rules, 2011
- Adherence to data localization requirements where applicable
- Compliance with proposed Personal Data Protection Bill guidelines
International Data Transfers
- Your information may be transferred to and processed in countries other than your country of residence.
- We ensure adequate protection through:
- Standard contractual clauses with third-party processors
- Adequacy decisions for data transfer
- Appropriate safeguards for cross-border transfers
- Regular compliance reviews’
Cookies and Tracking Technologies
- We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze app usage and performance
- Provide personalized content and recommendations
- Ensure security and prevent fraud
- You can control cookie preferences through your device settings, though disabling certain cookies may
affect app functionality.
Third-Party Links and Services
Our app may contain links to third-party websites or services. We are not responsible for the privacy
practices of these external sites. We encourage you to review their privacy policies before providing any
personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal
requirements. We will notify you of material changes through:
In-app notifications
Email notifications (for registered users)
Updates posted on our website
Push notifications for significant changes
Continued use of our Service after policy updates constitutes acceptance of the revised terms.
Data Breach Notification
In the unlikely event of a data breach affecting your personal information, we will:
Investigate and contain the breach immediately
Notify affected users within 72 hours where feasible
Provide clear information about what happened and what data was involved
Offer guidance on protective measures you can take
Report to relevant authorities as required by law
Regional Privacy Rights
For Indian Users
Right to access your personal information
Right to correct inaccurate data
Right to data portability
Right to withdraw consent
Right to seek compensation for damages
For International Users
We respect additional privacy rights as applicable in your jurisdiction, including GDPR rights for EU users
and CCPA rights for California residents.
Contact Information
For any privacy-related questions, concerns, or requests, please contact us:
Email: info@urbanaidservices.com
Subject Line: Privacy Policy Inquiry
Phone: +91 70139 90834
Address: Plot No. 125, SY No.55, Limbini Avenue, Gachibowli, Seri Lingampally, K.V.Rangareddy- 500032,
Telangana, India
Response Time: We will respond to all privacy inquiries within 5-7 business days.
Data Protection Officer
For specific data protection concerns, you may contact our Data Protection Officer: Email:
info@urbanaidservices.com
Grievance Officer
As required by Indian law, our designated Grievance Officer can be reached at: Email:
info@urbanaidservices.com
Response Time: All grievances will be acknowledged within 24 hours and resolved within 15 days.
This Privacy Policy demonstrates our commitment to transparency, user rights, and regulatory
compliance, ensuring our mobile application meets all requirements for Google Play Store and
Apple App Store approval while protecting the privacy of both service seekers and service
providers on our platform.