Frequently Asked Questions

If you're unhappy with any service, you can share your feedback through the app or contact our support team. We’ll investigate promptly and offer a suitable resolution, such as a replacement, credit, or further action.

All payments are made securely through the UrbanAid app. You can use UPI, debit/credit cards, or other digital payment methods. Transactions are encrypted and protected.

Yes. Our platform offers flexible scheduling based on your needs. Whether you want daily help, part-time support on specific days, or just a one-time service, you can set it all up through the app.

Absolutely. We prioritise your privacy and follow best practices in data encryption and storage. For full details, please refer to our Privacy Policy.

UrbanAid is currently available in selected gated communities. You can check availability by entering your society name in the app or during sign-up. If we're not there yet, let us know—we’re expanding quickly!

Our pricing is transparent and varies depending on service type and frequency. You can view all pricing details on our Pricing Page or within the app.